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  • Draft Civil List 2022 as on 01st Jan 2022. Click here
  • Letter dt. 21.01.2022 - DGHRD launches on-line utility 'e-Vacancy Module' for reporting Direct Recruitment Vacancies of Group B and C posts (CBIC) by CCAs Click here || Manual E-Vacancy Module
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  • WCO Certificates of Merit- International Customs Day - 2022 Click here
  • Filling up of the post of Assistant in Directorate of Enforcement on deputation basis-Reg. Click here
  • General Elections to the Legislative Assembly of Punjab, 2022-Deployment of Expenditure Observers -Regarding Click here
  • Online training on “Post Clearance Audit and Customs Transfer Pricing” for group 'A' officers of CBIC on 08 & 09.02.2022 -reg. Click here
  • 15th Session of the Virtual Customs Orientation Academy (VCOA) from 21" March, 2022 to 24th June, 2022-Reg Click here
  • General Elections to the Legislative Assembly of Uttar Pradesh, 2022-Relieving of Expenditure Observers in Phase-I-Regarding Click here
  • General Elections to the Legislative Assembly of Uttar Pradesh, 2022-Deployment of Expenditure Observers in Phase-I-Regarding. Click here
  • General Elections to the Legislative Assembly of Uttar Pradesh, 2022-Deployment of Expenditure Observers in Phase-II-Regarding Click here
  • Notification issued on Notification for Notification for Departmental Examination for promotion of Tax Assistants to the Grade of Executive Assistants of Central Taxes & Customs to be held in the month of March 2022. It also contains the Schedule, Syllabus and Instructions for Examination along with the format (in Annexure II) for requesting for Question Papers Click here
  • General Elections to the Legislative Assembly of Uttarakhand, 2022-Deployment of 05 Expenditure Observers-Regarding Click here
  • General Elections to the Legislative Assembly of Uttarakhand, 2022-Deployment of Expenditure Observers-Regarding Click here
  • General Elections to the Legislative Assembly of Punjab, 2022-Deployment of 17 Expenditure Observers-Regarding Click here
  • DGTS has extended the last date from 13.01.2022 to 28/01/2022 of submission of Bid/ Proposal for “RFP for Selection of Communication Agency for CBICs Taxpayer Outreach Program” Tender ID :- 2021_DREV_662959_1 on E- Procurement Portal, to applyClick here
  • General Elections to the Legislative Assemblies of Goa, Manipur, Punjab, Uttar Pradesh and Uttarakhand, 2022-Virtual Briefing Meeting of Central Observers on 14.01.2022-Regarding Click here
  • General Elections to the Legislative Assembly of Uttar Pradesh, 2022-Deployment of Expenditure Observers in Phase-I-Regarding Click here
  • General Elections to the Legislative Assemblies of Goa, Manipur, Punjab, Uttar Pradesh and Uttarakhand, 2022-Briefing Meeting of Observers on 14.01.2022-Regarding Click here
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  • The stakeholders are hereby informed that, since 16.01.2022, the new toll-free number for ECCS helpdesk shall be 1800-2666-882
  • OM dated 10.01.2022 regarding corrections in the integrated All India Seniority List (AISL) of Superintendents of Central Excise for the period 01.01.1998 to 31.12.2006 Click here
  • Departmental Examination for Confirmation of Appraisers/ Examiners and Preventive Officers from 02.02.2022 to 04.02.2022-reg.Click here || Annexure I || Annexure II || Annexure III
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  • Preventive measures to contain the spread of Novel Coronavirus (Covid-19)- Attendance of Central Government officials- regarding. Click here
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  • Inviting nomination for the post of Constable in NIA on deputation-Reg. Click here
  • The Customs Tariff w.e.f. 01.01.2022.Click here
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  • Online training on "Single Window" for Group 'A' officers of CBIC on 25.01.2022 -reg. Click here
  • Guidelines for Management and Administration of Consumer Welfare Fund provided to Board under rule 97(7A) of the CGST Rules, 2017.Click here
  • Notification issued to make Tenth Amendment (2021) to CGST Rule.Click here
  • Online training on “Prevention of Money Laundering Act (PMLA)” for Group 'A' officers of CBIC on 21.01.2022 -reg.Click here
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  • DGTS is organizing a Pre-Bid Conference on 29.12.2021 at 3 PM. at C.R Building , ITO , New Delhi for selection of communication Agency for CBIC's Taxpayer Outreach Program, Tender ID-2021_DREV_662959_1 . Intersted agencies are requested to participate and submit participant's details at dgts-cbic@gov.in Click here
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  • Notification for Departmental Examination for promotion of Ministerial Officers to the Grade of Inspectors of Central Taxes, Inspectors of Customs (Preventive Officers) & Inspectors of Customs (Examiners) to be held in the month of February, 2022.It also contains the Schedule, Syllabus and Instructions for Examination along with the format (in Annexure II) for requesting for Question Papers.Click here
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  • Online training on "Advance Ruling" for Group 'A' officers of CBIC on 11.01.2022 - reg.Click here
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  • CBIC is inviting applications/bids, through “Request for Proposal (RFP) for selection of Communication Agency for CBIC’s Taxpayer Outreach programs”. Interested agencies may apply online through e-procurement portal. For more details, please Click here
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  • Master's Degree Programme in Public Finance at the National Graduate Institute of Policy Studies (GRIPS) in Tokyo, Japan (2022-23)-Reg Click here GRIPS circular   ||  GRIPS proforma  ||  Annexure I   ||  Annexure-II
  • Tax Information Portal launched for enhanced view of all Indirect Tax Acts, Rules, Regulations and Forms.Click here
  • Notification issued to make Ninth Amendment (2021) to CGST Rules. Click here
View All

Citizen Charter

The Central Board of Indirect Taxes and Customs, in the Ministry of Finance, is the apex body for administering the levy and collection of indirect taxes of the Union of India viz. Central Excise duty, Customs duty and Central Goods and Service Tax,IGST, and for facilitating cross border movement of goods & services. In order to improve the delivery of its services, the Board has decided to formulate this Citizens' Charter

This Charter is the declaration of our mission, values and standards to achieve excellence in the formulation and implementation of Customs, Central Excise and Central Goods and Service Tax, IGST policies and enforcement of cross border controls for the benefit of trade, industry and other stakeholders.

This Citizens' Charter will also be the benchmark to determine our efficiency and would be a dynamic document which would be reviewed at least once in two years.

Vision

Our vision is to be a modern and professional indirect tax administration, safeguarding our economic frontiers adopting stakeholders centric approach based on trust and voluntary compliance.

Mission

Our Mission is to provide an efficient system by:

  • Formulating progressive tax policies & processes to enable smooth economic activities.
  • Realising revenue in a fair, equitable, transparent and efficient manner.
  • Managing cross border movements of goods and people with a view to ensuring safety and security of citizens and economy of the country.
  • Facilitating capacity enhancement of all stakeholders to improve compliance.
  • Adopting international best practices and promoting bilateral and multilateral international cooperation.
  • Investing in human capital to achieve a high level of integrity, competency and committment.
  • Administering goods and services tax across India in harmony with state tax administrators.
  • Innovative use of technology & techniques for maximum facilitation and minimal intervention.
  • Combating tax evasion & commercial frauds with interventions based on risk assessment using analytics & predictive technology.
Our Strategy
The strategy for achieving our mission shall comprise the following:
  • Benchmarking of operations and adopting best practices
  • Enhancing the use of information technology
  • Streamlining Customs, Central Excise and CGST, IGST procedures by employing modern techniques like risk management, non- intrusive inspections and accredited clients facilitation
  • Evolving cooperative initiatives with other government and private agencies and building partnerships with trade, industry and other stakeholders
  • Measuring conformance to service delivery standards
  • Developing professionalism through capacity building.
Our Key Functions and Services
Regulatory Functions
  • Levy and collection of Customs and Central Excise duties, CGST & IGST
  • Registration and monitoring of units manufacturing excisable goods and service providers
  • Receipt and scrutiny of declarations and returns filed with the department
  • Prevention of smuggling and combating evasion of duties and service tax
  • Enforcement of border control on goods and conveyances
  • Assessment, examination and clearance of imported goods and export goods
  • Implementation of export promotion measures
  • Clearance of international passengers and their baggage
  • Resolution of disputes through administrative and legal measures
  • Sanction of refund, rebate and drawback
  • Realization of arrears of revenue
  • Audit of assessments for ensuring tax compliance.
Service Functions
  • Dissemination of information on law and procedures through electronic and print media
  • Enabling filing of declarations, returns and claims through online services.
  • Providing information on the status of processing of declarations, returns and claims
  • Assisting the right holders in protecting their intellectual property rights
  • Responding to public enquiries relating to Customs, Central Goods and Service Tax matters
  • Providing Customs services such as examination of goods and factory stuffing of export goods at clients' sites, as per policy.
Our Expectations

We expect citizens to:

  • uphold and respect the laws of the land
  • voluntarily discharge all tax liabilities
  • fulfill their duties and legal obligations in time
  • be honest in furnishing information
  • be co-operative and forthright in inquiries and verifications
  • avoid unnecessary litigation.
This will enable us to provide our services in an effective and efficient manne


OUR STANDARDS

We shall follow the following time norms in our services:

  • Acknowledge all written communications including declarations, intimations, applications and returns immediately and in no case later than 7 working days of their receipt
  • Convey decision on matters relating to declarations or assessments within 15 working days of their receipt
  • Dispose of a refund claim within 3 months of receipt of a complete claim
  • Remit drawback within 7 working days of,
    - filing of manifest in the case of electronic processing of declarations
    - filing of a paper claim in the case of manual processing
  • Clear the goods, where the declaration relating to any consignment is complete and correct,
    - in case of exports, within 24 hours of filing of declaration
    - in case of imports, within 48 hours of filing of declaration
  • Complete GST registration formalities within 2 Working days of receiving a complete application
  • Complete examination and clearance of export consignment at factory premises within 24 hours of accepting the request
  • Give minimum 15 days advance intimation before undertaking the audit of assessees' records
  • Release of seized documents, which have not been relied on for the issue of the show cause notice, within 30 days from the date of issue of the said notice, unless otherwise provided under the law.
  • Time norms for other activities, as may be prescribed, shall also be observed.

We shall endeavour to achieve minimum compliance level of 80% of the aforesaid time norms.

Compliance levels shall be gradually enhanced through close monitoring, standardization of processes, use of IT enabled services etc.

OUR COMMITMENT

We shall strive to:

  • be at the service of the country and its citizens
  • work to uphold the economic security and sovereignty of the country
  • make our procedures and transactions as transparent as possible
  • encourage and assist voluntary tax compliance
  • carry out our tasks with:
    - integrity and judiciousness
    - impartiality and fairness
    - courtesy and understanding
    - objectivity and transparency
    - uprightness and conscientiousness
    - promptness and efficiency.
We Further Commit That
  • All officers will carry Identity Cards and all uniformed officers will wear name badges while on official duty.
  • Personal and business information disclosed to us will be kept confidential subject to the provisions of the Right to Information Act, 2005.
  • Assessees will be visited only by authorized officers.
  • Due respect will be given to the tax compliance record of the assessees.
  • Clearance of consignments will be withheld only after explaining the reasons thereof and an opportunity will be provided before passing any final order.
  • Baggage of international passengers will be opened only after explaining the reasons and in their presence.
  • Before searching any premises or persons, the reasons thereof shall be explained. Officers undertaking any search operations shall offer themselves for personal search beforehand.
  • Full information about appeal procedure shall be provided alongwith details of the authorities with whom appeals can be filed.
  • Stakeholders will be consulted continually while reviewing our policies and procedures. Timely publicity of all changes in the law and procedures shall be provided.
  • Efforts will be made to enhance the use of information technology in all work areas and enable the trade to have IT based information access.
  • Every possible assistance will be rendered by the Public Relations Officer in the Divisional Office/Commissionerate Office/Custom House. The name and telephone number of the Public Relations Officer will be prominently displayed at such offices. Relevant information and details of procedures, as may be required, will also be provided.

The service attributes shall be measured through customer perception feedback on the above commitments with the intention of continuous improvement in service delivery.


Complaints And Grievances

As a responsive and taxpayer-friendly department, we shall have in place the following mechanism:

  • We shall promptly acknowledge complaints within 48 hours of receipt and attempt to provide final replies within 30 working days of their receipt. In case it is not possible to send the final reply within the time specified, an interim reply shall be furnished to the complainant.
  • In case, the complaint is not attended to, within the prescribed time norms or the remedy offered is not satisfactory, an appeal can be filed with the jurisdictional Commissioner / Chief Commissioner.
  • Common complaints and grievances can also be taken up with the Public Grievance Committee, Permanent Trade Facilitation Committee, Regional Advisory Committee and in the Open House meetings.

The detailed procedure for complaints handling process can be viewed on the CBIC website www.cbic.gov.in


Grievance Redressal Officers
  • At the field level: A Public Grievance Officer has been designated in each Commissionerate / Customs House with whom all complaints and grievances can be taken up. For contact details of the Commissionerate-wise Public Grievance Officer www.cbic.gov.in. Click Here
  • At the Board level: Commissioner (Publicity) has been nominated as the Public Grievance Officer for the Central Board of Indirect Taxes and Customs, whose contact details are indicated below :
    Address : Directorate of Publicity & Public Relations, Customs & Central GST,
    Central Revenues Building, I.P. Estate, New Delhi-110 109
    Phone : 011-2337 9331 Fax : 011-2337 0744

While preparing this charter, the representatives from Confederation of Indian Industry, Federation of Indian Chambers of Commerce & Industry, PHD Chamber of Commerce & Industry, Federation of Indian Exporters Association, Quality Council of India, Container Corporation of India, Delhi Customs Clearing Agents Association, the officers and staff associations of the department were consulted.

This revised Citizens' Charter was issued on the first day of December, 2008.