POLICY FOR WEBSITE DEVELOPMENT, HOSTING AND MAINTENANCE
1. Need for the Policy
Businesses world over are leveraging on the potential of Internet as a mass media and are using it to communicate with their clients. These users or citizens are also expecting the governments to perform in a similar fashion and thus expect to get the latest and up-to-date information about any change in Act, Rule, Regulation, all new Notifications, Circulars, activities, events, schemes etc. from its web site at the click of mouse.
However our website is riddled with the problems of obsolete and old content as well as the absence of desired content. Sensitization of the concerned persons towards the need for timely and up-to-date information on the web is extremely important. Therefore it is suggested that a well defined strategy may be worked out within the Department to ensure timely provision of content to be posted on the website. There should be clear understanding within the organization about where the responsibility lies for providing content for the website, and in what form it should be presented to the web team.
2. Website Features
Since the website of a department is its reflection to the outside world, it ought to be seen as an integral part of the Department, rather than an external entity. Hence all facets of the department and its activities should be appropriately reflected on the website. A clear strategic vision of what the department aims to achieve through its website has to be generated. A special policy should be laid down to handle (publish/ remove/ archive) time sensitive information.
3. Key issues in building a Department Website:
i) Reliability & Authenticity-
A Department website is an official source of Government/departmental information. Hence it is very critical that whatever is hosted on the site is authentic and duly verified by concerned authorities, before publishing.
ii) Updated information-
It is extremely important to keep the contents updated or else users will lose interest after visiting the site once or twice. The visitors expect to get the latest and up-to-date information about the Act, Rules, Notifications, and Circulars etc. even before it is released in press or elsewhere. Hence, whenever any new activity takes place in a department, the news/information must get reflected on the website atleast simultaneously, if not earlier than it appears in the Press.
iii) User friendly-
The Department website must be a user friendly place on the Internet available to citizens for improved access & dissemination of government information and services.
All citizen interactions in the form of queries/suggestions/grievances etc. must be attended to timely & carefully. In fact, the government/ department website must be used as an effective tool for prompt response.
4. The Website should have the following essential features:
i) Bilingual Support:
The content should be available both in English and Hindi as far as possible. The fonts used should be in Unicode.
ii) Site Map:
Site Map has to be provided for navigation support.
Uniform look and feel is to be maintained in all pages of the website.
Access to contents should be logical and intuitive.
v) Layout of menu, icons & hyperlink:
The organization of hyperlinks on the homepage and in the interior pages has to intuitively reflect the significance of the information or service associated with the link. Floatable and collapsible menus for effective use of space and icons providing cue to hyperlink contents are to be used effectively.
vi) Search Engine:
This is to facilitate the users locate and access information/ contents with ease.
vii) Content Structure:
Contents may be organized meaningfully covering all important topics related to department with appropriate labeling scheme such as meaningful document headings/ subheadings as well as consistent navigation to the rest of the site. Time to time new and relevant topics can be added to give a fresh, contemporary & dynamic feeling to the web site.
5. Present Content Structure of CBEC web site:
01. About Us
a) Who We Are
b) Citizen's Charter
Acts, Rules, Regulations, Tariff, CBEC Manual, Forms, Notification, Circulars, SEZ, Drawback Schedule, Help Centers, Nominated Banks for payment of duty.
03. Central Excise -
Acts, Rules, Regulations, Tariff, CBEC Manual, Forms, Notification, Circulars, Section 37B order, Help Centers, Know your Excise Tariff, Frequency norms of audit of Central Excise assesses, Nominated Banks for payment of duty, Know your location code.
04. Service Tax -
Main Page, Acts, Rules, Forms, Notification, Circulars, Annual Performance Report, Service Profiles, Help Centers, Epayment, Procedure for E-payment, Service Tax Procedure, Know your Service Tax Tariff, Frequency norms of audit of service tax assesses.
Acts, Rules, Notification
b) Import of Gifts
c) CESTAT Cause List
d) Telephone Directory
a)Narcotics Control Bureau
b) Central Bureau of Narcotics
c) NDPS Act- Basic
d) Drugs Deaddiction Information
09. Union Budget
10. Baggage Rules
11. Travellers Information
12. Tenders / Auction
13. Exchange Rate
14. Press Release
15. Related Sites
16. Authority for Advanced Rulings (AAR)
17. Right to Information Act, 2005 (RTI)
18. Large Tax Payer Units (LTU)
19. Intellectual Property Rights (IPR)
20. Frequently Asked Questions (FAQs)
21. Acts & Subordinate Legislation
22. Departmental officers
23. CBEC Supreme Court heard cases
25. Draft Circulars-for comments
26. Vigilance Complaints
27. Defaulters List
As and when required, new and relevant topics can be added to give a fresh, contemporary and dynamic look to the web site.
6. Nodal Agency for designing, developing and maintaining the CBEC Website
6.1 Directorate of Systems, New Delhi has been designated as the Nodal Agency for designing developing and maintaining the CBEC Website. For this purpose, an Website management team has been formed which consists of:
6.2 The Content Administrators may be nominated by the following officers in their areas of work, preferably of the rank of Director/Deputy Secretary, for providing information in soft copy for uploading of content structure:
7. Guidelines for Design, Development and Hosting of Website
The following guidelines will be followed for Design, Development and Hosting of Website:
7.1 Domain Name Conventions, Registration Authority and Website Hosting
The domain names are the addresses on the web. The domain name "cbec.gov.in " was registered on 28th Feb 2003 and is valid upto 28th Feb 2010. The website is hosted on the official servers.
7.2 Content Development
The web content is entirely different from that of the print and audiovisual media and requires special care for drafting. As the web content can serve multiple purposes they can be available in both brief as well as detailed form. Hence, following content structure should be updated as and when required in the following manner:
8. Policy for Administration, Maintenance, Updation, Backup & Deletion on CBEC website
i) The Web Administrator is the overall in charge of the CBEC site. Any change in web-policy shall be approved by him.
ii) The Webmaster shall be responsible for overall supervision to ensure that authentic and updated information is available on the website.
iii) CBEC shall appoint a Content Administrator for the website. His name, designation, e-mail id and telephone number should be made available to the webmaster. Any change in name/designation must be immediately informed to the webmaster.
iv) The Content Administrator shall be responsible for timely forwarding of the information for uploading on the CBEC website and shall ensure that no information should be forwarded for uploading on private websites.
v) The Content Administrator shall clearly mention whether to place the information in the public domain or department domain. However, the information related to departmental officers such as transfers/postings, vacancies, training, scholarship/awards, Annual Performance Appraisal Reports, IPR Pendency, ACP, Bulletin of efficiency indicator, Supreme Court heard cases etc. shall not be made available to public.
vi) Content Administrator shall ensure that all the information forwarded by him should be in soft copies only i.e. e-mail, CD, DVD. The data should be provided preferably in doc format. Scanned documents and files in pdf format, jpg format etc. should be avoided.
vii) The Webmaster shall accept mail from concerned Content Administrator only and after satisfying himself about the origin and
authenticity of content shall forward such e-mail to uploading team for immediate uploading on website so that up-to-date information is available on the site.
viii) Webmaster shall forward all the feedback/complaints/grievances received through email from public to concerned department so that necessary action as required can be initiated.
ix) To reduce too many links cluttered on the home page of the website, all links to outside web sites shall be placed under the heading "Related Sites".
x) The data back up of E-mail received from the Content Administrators shall be kept up to two years.
xi) The data uploaded on the servers shall be logged. The backup of all three servers shall be maintained on a regular basis till two years.
xii) Once due date is over, tenders/vacancies/marquee/ will be removed from the site by the Webmaster, unless requested otherwise by Content Administrator.
xiii) In case of contents other than (xii) above, the Content Administrator shall suggest the time period for which the content will remain available on website while sending the contents if it is not possible, the same may be communicated to the webmaster in due course of time.
xiv) It is the responsibility of Content Administrator to keep a tab on information forwarded by him and at the end of every month, he shall inform the Webmaster to delete the redundant information.
xv) On recommendation of webmaster, relevant but old data shall be archived after one month of uploading on website.