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  • Stenographer Examination 2020- Final Zone AllocationClick here | Annexture I | Annexture II
  • CBIC issued notifications to empower the Competition Commission of India to handle anti-profiteering cases under CGST Act, 2017 with effect from 01.12.2022 Click here
  • Filling up of posts in the Competition Commission of India and in CBN on deputation basis-Reg. Click here
  • SSC CGL Examination 2020- Final Verification of Options/Preferences– reg.   |   Inspector (CGST)   |   Inspecter (PO)   |   Inspector (Examiner)   |   TA
  • One day training on the topic “Anti-Profiteering as Consumer Rights Protection Measure” (in online mode) on 23.12.2022 for Group ‘A’ Officers Click here
  • Two-days training on the topic “Digital Evidences & Forensics” (in physical mode) on 20.12.2022 & 21.12.2022 for Group ‘A’ Officers at NACIN, Faridabad Click here
  • One day training on the topic “Governance in Age of New Media (Civil Servants, Code of Conduct and Public Image of Government)” (in online mode) on 15.12.2022 for Group ‘A’ Officers Click here
  • One day training on the topic “Sevottam, Citizens’ Charter” (in online mode)” on 29.11.2022 for Group ‘A’ Officers Click here
  • Stenographer Examination 2020- Final Verification of Options/Preferences Click here | Annexture
  • Result of Customs Brokers Licensing Oral Examination, 2022 held in the month of October, 2022. Click here
  • CBIC issued circular for Clarification on refund related issues. Click here
  • CBIC issued circular for Guidelines for verifying the Transitional Credit in light of the order of the Hon’ble Supreme Court in the Union of India vs. Filco Trade Centre Pvt. Ltd., SLP(C) No. 32709-32710/2018, order dated 22.07.2022 & 02.09.2022. Click here
  • Calling Options/Preferences from selected candidates of CGLE 2020 - reg.| Inspector (CGST)   |   Inspecter (PO)   |   Inspector (Examiner)   |   Tax Assistant
  • Republic day Celebration 2023 Click here
  • Calling Options/Preferences from selected candidates for the post of Stenographer Grade II- 2020 for allocation of Zones/Formations - reg Click here | Annexture A | Annexture B | Annexture C | Annexture I
  • General Election to the Legislative Assembly of Gujarat, 2022-Deployment of Expenditure Observer-Reg. Click here and Click here and Click here Click here
  • Cyber Security Guidelines for Government Employees. Click here
  • Display of circular on CBIC website for posting of SIO on loan basis. Click here
  • Vacancies Technical Officers WCO Compliance and Facilitation Directorate (Facilitation). Click here
  • CBIC Connectivity Partner Protocol. Click here
  • Inviting applications for the post of Senior Intelligence officer on loan basis for the office of DGGI, Delhi Zonal Unit, New Delhi. Click here
  • Inviting Nominations for the 85th Fellowship Programme of the WCO. Click here
  • 21/2022-Central Tax dated 21.10.2022 Seeks to extend the due date of filing FORM GSTR-3B for the month of September, 2022. Click here
  • Inactive Courier - In compliance to CBIC Notification No. 85/2021-Customs (N.T.) dated 27.10.2021, the authorised Couriers, which are found to be inactive for a continuous period of one year will be deactivated in ECCS. Click here
  • Suggestions from Industry & Trade Associations for Budget 2023-24 regarding changes in direct and indirect taxes Click here
  • Inviting applications for the post of Intelligence officer on loan basis for the office of DGGI, Delhi Zonal Unit, New Delhi. Click here
  • Inviting applications for the post of Intelligence officer on deputation basis for the office of DGGI, Delhi Zonal Unit, New Delhi. Click here
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CITIZENS’ CHARTER (Last updated on 20.12.2019)

Vision
Partnering in India’s socio-economic growth by formulating and implementing progressive indirect tax policies adopting stakeholder-centric approach and protecting the frontiers.
Mission
 A robust indirect tax and border control administration, with a view towards delivery of services, which is –
  • Simple and predictable
  • Fair and just
  • Transparent
  • Technology-driven
 
           and which –
  • Encourages trust – based voluntary compliance
  • Protects honest taxpayers’ rights
  • Facilitates trade with risk-based enforcement
  • Enables legitimate movement of people, goods and services.
  •  Supplement the efforts to ensure national security, and;
  • Continually invests in capacity building to achieve professional and ethical excellence.
 
Our Motto
 
“Desh Sevarth Kar Sanchay” Tax collection in Service of the Nation
 
Core Values
  • Integrity and judiciousness
  • Impartiality and Fairness
  • Courtesy and Understanding
  • Objectivity and Transparency
  • Uprightness and Conscientiousness
  • Promptness and Efficiency
Our Expectations
We expect citizens to:
  • Uphold and respect the laws of the land
  • Voluntarily discharge all tax liabilities
  • Fulfill their duties and legal obligations in time
  • Be honest in furnishing information
  • Be co-operative and forthright in inquiries and verifications
  • Avoid unnecessary litigation.
OUR STANDARDS
We aspire to provide the following key services within specified timelines:
S.No. Key Services Timelines
1 i. Acknowledgement of all written communication including declarations, intimations, applications and returns  3 days
ii. Acknowledgement of communication received through electronic media Immediate
 
2 Convey decision on matters including declarations or assessments 15 days
3 i. Disposal of refund claim of Customs Duty
ii. Disposal of refund claims of GST
 90 days from receipt of complete application
 60 days from the receipt of complete application
4
  • i. Sanction of Drawback
  • (a) In Case of electronic processing of drawback claims 7 days after filing of export general manifest
    (b)  In Case of manual processing of drawback claims 15 days of filling of manual return
    ii.  Fixation of Brand rate of Duty Drawback 30 days from date of complete application
    5 Cargo Release Time
    (a)   In case of exports
    i. For Sea Cargo
    ii. Air Cargo, Inland Container Deport & Land Customs Stations

    i. 48 hours
    ii. 24 hours
    (b)   In case of imports
    i. For Sea Cargo
    ii. Air Cargo, Inland Container Deport
    iii. Land Customs Stations

    i. 72 hours
    ii. 48 hours
    iii. 24 hours
    6 GST Registration 3 days after receipt of complete application form
    7 Amendment in registration, if found eligible 15 days
    8 Cancellation of GST Registration 30 days from the date of application
    9 Advance intimation before undertaking audit Minimum 15 days
    10 Conclusion of Audit, if being conducted at the premises of the auditee
     
    • a.GST Audit
    • b.Customs Audit
     

     
    • a.90 days from the commencement of audit
    • b.30 days from the commencement of audit
    11 Intimation of findings of audit 30 days after conclusion of audit
    12 Release of seized documents and things, if not required by the Department 30 days after issue of Show Cause Notice
    13 Complete examination and clearance of export consignment at factory/warehouse premises 24 hours from receipt of application by proper officer
     
    14 Permission for self-sealing for export consignment 10 days from receipt of application by proper officer
    15 Issue of Orders-in-Original/Orders-in-Appeal 30 days from the date of conclusion of personal hearing where all the requisite information is available
    16 Finalization of provisional assessment 30 days from the date of conclusion of inquiry or submission of requisite documents
    17. Return of Bond and BG in Export Promotion Schemes
    (a) When not selected by customs for verification 10 days from receipt of complete application including EODC
    (b) Other cases not under investigation 30  days from receipt of complete application including EODC
     
     
    OUR COMMITMENT
    We shall strive to:
    • To encourage voluntary compliance
    • To educate citizens about indirect tax laws
    • To continuously enhance service delivery standards
    • To promote a consultative and collaborative environment
    • To provide information and other assistance at the GST Seva Kendras/Facilitation Counters as also on the website www.cbic.gov.in
    • To effectively combat corruption as part of the comprehensive national mission for promotion of integrity
    Grievance Redressal
    • We will acknowledge grievances within 48 hours of receipt and attempt to provide final reply within 30 days of their receipt.
    • In case the grievance is not responded to within the prescribed time norms or the remedy offered is not satisfactory, an appeal can be filed with the next higher authority. The appeal will be decided within 15 days of the receipt.
    • Common grievances can be taken up in Open House meetings of Public Grievance Committee, Customs Clearance Facilitation Committee, Permanent Trade Facilitation Committee, Regional Advisory Committee.
    • The grievance redressal mechanism including contact details of public grievance officers are available on the website www.cbic.gov.in

     




    Note:

    • Information required to be published under Section 4.1.b of RTI Act, 2005 are available on the website www.cbic.gov.in
    • The standards of service deliverables under GST are applicable mutatis mutandis to the service deliverables under Central Excise and the Service Tax.
    • Time norms for other services, as may be prescribed, shall also be observed.